Table 2. Distribution of the items in the PCMC scale by sub-scale domain.
| No, Never | Yes, a few times | Yes, most of the time | Yes, all the time | Total n | |
|---|---|---|---|---|---|
| Dignity and Respect Subscale | |||||
| 1. Did the doctors and nurses or other staff treat you with respect? | 6 (2%) | 44 (14%) | 100 (33%) | 157 (51%) | 307 |
| 2. Did the doctors, nurses, and other staff at the facility treat you in a friendly manner? | 9 (3%) | 38 (12%) | 107 (35%) | 152 (50%) | 306 |
| 3. Did you feel the doctors, nurses, or other health-care providers shouted at you, scolded, insulted, threatened, or talked to you rudely? | 270 (88%) | 25 (8%) | 8 (3%) | 4 (1%) | 307 |
| 4. Did you feel like you were treated roughly like pushed, beaten, slapped, pinched, physically restrained, or gagged? | 295 (96%) | 9 (3%) | 2 (1%) | 1 (0%) | 307 |
| 5. During examinations in the labor room, were you covered up? | 59 (20%) | 28 (9%) | 65 (22%) | 148 (49%) | 300 |
| 6. Do you feel like your health information was or will be kept confidential at this facility? | 8 (3%) | 41 (14%) | 118 (39%) | 135 (45%) | 302 |
| Communication and Autonomy Subscale | |||||
| 1. During your time in the health facility did the doctors, nurses, or other health-care providers introduce themselves to you when they first came to see you? | 226 (74%) | 61 (20%) | 17 (6%) | 3 (1%) | 307 |
| 2. Did the doctors, nurses, or other health-care providers call you by your name? | 66 (22%) | 58 (19%) | 70 (23%) | 110 (36%) | 304 |
| 3. Did you feel like the doctors, nurses or other staff at the facility involved you in decisions about your care? | 41 (13%) | 43 (14%) | 109 (36%) | 111 (37%) | 304 |
| 4. During the delivery, do you feel like you were able to be in the position of your choice? | 67 (22%) | 88 (29%) | 53 (18%) | 91 (30%) | 299 |
| 5. Did the doctors, nurses, or other staff at the facility speak to you in a language you could understand? | 1 (0%) | 20 (7%) | 66 (22%) | 219 (72%) | 306 |
| 6. Did the doctors, nurses, or other staff at the facility ask your permission or consent before doing procedures on you? | 47 (15%) | 58 (19%) | 125 (41%) | 74 (24%) | 304 |
| 7. Did the doctors and nurses explain to you why they were doing examinations or procedures on you? | 23 (8%) | 55 (18%) | 148 (48%) | 80 (26%) | 306 |
| 8. Did the doctors and nurses explain to you why they were giving you any medicine? | 33 (11%) | 49 (16%) | 101 (33%) | 121 (40%) | 304 |
| 9. Did you feel you could ask the doctors, nurses, or other staff at the facility any questions you had? | 50 (16%) | 48 (16%) | 124 (41%) | 84 (27%) | 306 |
| Supportive Care Subscale | |||||
| 1. How did you feel about the amount of time you waited? † | 196 (64%) | 42 (14%) | 43 (14%) | 26 (8%) | 307 |
| 2. Did the doctors and nurses at the facility talk to you about how you were feeling? | 35 (11%) | 66 (21%) | 130 (42%) | 76 (25%) | 307 |
| 3. Did the doctors, nurses or other staff at the facility try to understand your anxieties? | 78 (26%) | 74 (25%) | 74 (25%) | 76 (25%) | 302 |
| 4. When you needed help, did you feel the doctors, nurses or other staff at the facility paid attention? | 55 (18%) | 53 (17%) | 117 (38%) | 82 (27%) | 307 |
| 5. Do you feel the doctors or nurses did everything they could to help control your pain? | 70 (23%) | 78 (25%) | 90 (29%) | 69 (22%) | 307 |
| 6. Were you allowed to have someone you wanted (outside of staff at the facility, such as family or friends) to stay with you during labor? | 236 (78%) | 30 (10%) | 25 (8%) | 12 (4%) | 303 |
| 7. Were you allowed to have someone you wanted to stay with you during delivery? | 253 (84%) | 18 (6%) | 25 (8%) | 6 (2%) | 302 |
| 8. Did you feel the doctors, nurses, or other staff at the facility took the best care of you? | 18 (6%) | 48 (16%) | 114 (37%) | 126 (41%) | 306 |
| 9. Did you feel you could completely trust the doctors, nurses, or other staff at the facility with regards to your care? | 14 (5%) | 48 (16%) | 123 (40%) | 122 (40%) | 307 |
| 10. Do you think there were enough health staff in the facility to care for you? | 59 (19%) | 56 (18%) | 113 (37%) | 78 (25%) | 306 |
| 11. Thinking about the labor and postnatal wards, did you feel the health facility was crowded? | 99 (32%) | 48 (16%) | 47 (15%) | 112 (37%) | 306 |
| 12. Thinking about the wards, washrooms, and the general environment of the health facility, would you say the facility was very clean, clean, dirty, or very dirty? †† | 10 (3%) | 24 (8%) | 127 (41%) | 146 (48%) | 307 |
| 13. Was there water in the facility? | 3 (1%) | 7 (2%) | 26 (8%) | 271 (88%) | 307 |
| 14. Was there electricity in the facility? | 1 (0%) | 0 (0%) | 13 (4%) | 293 (95%) | 307 |
| 15. In general, did you feel safe in the health facility? | 5 (2%) | 16 (5%) | 67 (22%) | 219 (71%) | 307 |
†Response options for this question followed the same scale but were: Very short (0), somewhat short (1), somewhat long (2), or long (3).
††Response options for this question followed the same scale but were: Very dirty (0), dirty (1), clean (2), very clean (3).
Note: Items for which response rate was lower than the total sample (307) indicate the item was skipped due to refusal, or a “do not know” or “not applicable” response. The procedure for dealing with these is described in the Measures section.