Table 1.

Summary of Major Findings

Themes	Main finding
Overall positive regard for the interventions	Participants overall believed that these telehealth models were worthwhile to continue.
External constraints as barriers to satisfaction	Community mental health centers helped manage complex patients, though mobilizing community resources proved difficult in emergency situations.
Patient needs and resources	Participants felt fulfilled in expanding patients’ access to mental health care.
Logistical challenges in the clinic	Participants struggled with getting credentialed, scheduling their patients, documenting in several EHRs, and ordering labs.
Readiness for implementation	Implementation success varied by clinic based on the level of clinic and staff investment, staff training, and clinic resources.
Networks and communications	Several participants appreciated close communication with staff and felt like part of a team.
Technology as a facilitator of communication	Videoconferencing technology was not a major barrier, though EHR documentation was.
Rewarding patient interactions	Almost all participants were pleased with patient rapport.