Table 4.

Confirmatory factor analysis results of patient satisfaction model

Number	Relationship	Factor loading coefficient	standard deviation	C.R. value	P values
1	Reform satisfaction←Satisfaction	1.000	–	–	–
2	LLH satisfaction←Satisfaction	0.607	0.027	22.134	* * *
3	Convenience←Perceived quality	1.000	–	–	–
4	Environment←Perceived quality	1.004	0.066	15.197	* * *
5	Accessibility←Patient expectation	1.000	–	–	–
6	Capability←Patient expectation	1.285	0.090	14.200	* * *
7	Medical cost←Patient expectation	1.102	0.077	14.375	* * *
8	Trust←Hospital image	1.000	–	–	–
9	Awareness for high-level hospital←Hospital image	2.295	0.116	19.748	* * *
10	Awareness for descending doctors←Hospital image	2.444	0.125	19.536	* * *
11	Reform awareness← Reform policy	1.000	–	–	–
12	Information channel←Reform policy	0.228	0.023	9.728	* * *
13	Medical service price←Reform policy	1.039	0.060	17.257	* * *
14	Insurance imbursement←Reform policy	1.114	0.065	17.254	* * *
15	Tiered medical service←Reform policy	0.933	0.057	16.326	* * *
16	Gender←Socio-demographis	1.000	–	–	–
17	Age←Socio-demographis	16.821	6.333	2.656	0.008
18	Education level←Socio-demographis	13.768	4.853	2.837	0.005

Note: *** indicates significance level of α =1%