Table 7.

Subsample estimation results of patient satisfaction and hospital selection (loyalty) models

Number	Relationship	Subsample	Normalized path coefficient	Standard deviation	C.R. value	P values
1	Satisfaction← Perceived quality	Tertiary	0.335	0.087	3.836	* * *
		Secondary	0.313	0.039	8.085	* * *
		Primary	0.488	0.119	4.089	* * *
2	Satisfaction← Patient expectation	Tertiary	0.271	0.100	2.708	0.007
		Secondary	0.502	0.058	8.603	* * *
		Primary	0.258	0.144	1.799	0.072
3	Satisfaction← Hospital image	Tertiary	0.456	0.080	5.718	* * *
		Secondary	0.571	0.047	12.051	* * *
		Primary	1.120	0.305	3.667	* * *
4	Satisfaction← Reform policy	Tertiary	0.267	0.070	3.807	* * *
		Secondary	0.051	0.026	2.004	0.045
		Primary	0.101	0.116	0.870	0.385
5	Satisfaction← Socio-demographics	Tertiary	0.073	0.406	0.179	0.858
		Secondary	0.099	0.276	0.358	0.720
		Primary	0.677	1.309	0.517	0.605
6	Loyalty← Satisfaction	Tertiary	0.540	0.128	4.214	* * *
		Secondary	0.615	0.058	10.632	* * *
		Primary	0.885	0.199	4.448	* * *
7	Loyalty← Reform policy	Tertiary	0.599	0.120	5.000	* * *
		Secondary	0.379	0.040	9.372	* * *
		Primary	0.784	0.335	2.339	0.019
8	Loyalty← Socio-demographics	Tertiary	1.344	1.147	1.172	0.241
		Secondary	0.157	0.415	0.378	0.706
		Primary	1.874	8.400	0.223	0.823

Note: *** indicates significance level of α =1%