Table 2.

Examples of tasks, tools and tasks X tools matrices based on a prior work system analysis of a community-based brain health care coordination programme³⁷

(A) Tasks matrix
	Who performs	Goal(s) of task	Frequency	How performed	When performed	Notes
Appointment scheduling	CCA, SW	Arrange home visits	Daily	Staff calls, records in calendar	Before home visit	Assign to dedicated scheduler?
Health assessment	CCA, RN	Deliver right care	Every 2 weeks	CCA administers instruments	At home visit	Can be done by CG?
Relationship building	CCA, SW, RN, CG	Establish trust	As needed	Listening, humour, show interest, offer help	Before, at or after home visit	Takes most time, critical to success

(B) Tools matrix
	Users	Purpose of use	Frequency of use	Ease of access	Usability	Notes
Smartphone	CCA	Communication, navigation	High	High	High	Staff like to use
Paper assessments	CCA, RN	Collect and monitor health	High	Low	High	Get lost, damaged
Handheld scanner	CCA, RN, SW	Digitise paper assessments	Low	Medium	Low	Staff hate to use

(C) Tasks X tools matrix
	Scheduling		Health assessment		Relationship building
Smartphone	–		–		Yes
Paper assessments	–		Yes		–
Handheld scanner	–		Yes		–

CCA, care coordination assistant; CG, informal caregiver; RN, registered nurse; SW, social worker.