Table 1.

Troubleshooting Information

Problem	Possible cause	Solution
I didn’t receive my account activation e-mail	E-mail blocked by spam filter	Check your spam folder. Add support@ndexbio.org to your contacts
	Error when typing your e-mail address during account creation	Repeat the account creation process and type your e-mail address carefully
‘Open in Cytoscape’ is grayed-out and unavailable	The Cytoscape desktop application is not running on your computer	Start up the Cytoscape desktop application and wait for it to loads
	The Cytoscape desktop application is not listening on its default port (this is uncommon)	In case you modified this previously, reset Cytoscape to access its default port (1234)
My search in NDEx doesn’t return any results	Error when typing your search term(s)	Check the spelling of your search term(s). Review the search documentation at https://home.ndexbio.org/finding-and-querying-networks/#searchexamples.
	There are no results matching your search term(s)	Try searching with a different term(s)
I can’t log into my account	Wrong password	Reset your password