Table 3.
Top 20 OCB dimensions.
| Definition | Total | % | |
|---|---|---|---|
| Altruism | Voluntary actions that help others with a work problem. | 140 | 12,18% |
| OCB-Organization | Group of behaviors that benefit the organization in general. | 137 | 11,92% |
| OCB-Individual | Group of behaviors that immediately benefit specific individuals and indirectly contribute to the organization. | 123 | 10,70% |
| Civic virtue | Behaviors refer to the individual involved or concerned about the company's life. | 110 | 9,57% |
| Conscientiousness | An excellent posture of going well beyond minimally required levels of attendance, punctuality, housekeeping, conserving resources, and internal maintenance issues. | 105 | 9,14% |
| Sportsmanship | Good behavior of the individual who tolerates the inevitable inconveniences and demands of work without complaint. | 95 | 8,27% |
| Courtesy | Individuals' discretionary behavior aims to prevent work-related problems from happening. | 62 | 5,40% |
| Helping behavior | Focuses on helping coworkers in their jobs when such help is needed. | 59 | 5,13% |
| Loyalty | Identification and loyalty to organizational leaders and the organization transcend individuals, workgroups, and departments' local interests. | 33 | 2,87% |
| Individual initiative | Refers to a proactive and spontaneous search to solve problems and improve individual and group performance. | 29 | 2,52% |
| Compliance | The acceptance and respect for rules and procedures in the organization. | 25 | 2,18% |
| OCB-Environment | Group of behaviors directed towards environmental improvement. | 20 | 1,74% |
| Identification with the organization | The dimension shows how the individual seeks to defend the organization's image from people outside the organization. | 19 | 1,65% |
| Interpersonal harmony | Includes gentle and respectful behaviors towards others and a positive attitude concerning work displeasures. | 19 | 1,65% |
| Protecting resources | An employee's discretionary behavior avoids negative behaviors that abuse company policies and resources for personal use. | 17 | 1,48% |
| Voice | It makes innovative suggestions for improvement or modifications of existing practices and procedures. | 13 | 1,13% |
| Participation | Interest in organizational matters guided by ideal standards of virtue is confirmed by being informed and expressed through responsible and total organizational governance involvement. | 15 | 1,31% |
| Self-development | It seeks voluntarily to improve its knowledge, skills, and aptitudes. | 10 | 0,87% |
| Service delivery | Conscientious, responsive, flexible, and attentive customer service behaviors of employees. | 10 | 0,87% |
| Obedience | An orientation toward organizational structure, job descriptions, and personnel policies. | 8 | 0,70% |
| Others | N/A | 100 | 8,70% |
| 1149 | 100,00% |