Table 1.

Analysis of Negative Yelp Reviews Categorized as Clinical And Nonclinical Complaints

Focus of the Review	Number of Complaints, N (% of Total)	Percentage of Responses within Category
Clinical Complaints		Clinical Category (N = 133 complaints)
Complication	32 (6%)	24%
Misdiagnosis	29 (5%)	22%
Uncontrolled pain	21 (4%)	16%
Reoperation	18 (3%)	14%
Unclear treatment plan	15 (3%)	11%
Delay in care	14 (2%)	11%
Readmission	4 (1%)	3%
Total Complaints	133

Nonclinical complaints		Nonclinical Category (N = 433 complaints)
Physician bedside manner	120 (21%)	28%
Unprofessional staff	98 (17%)	23%
Financially related	78 (14%)	18%
Wait time	63 (11%)	15%
Scheduling issues	29 (5%)	7%
Not enough time spent with provider	26 (5%)	6%
Bedside manner midlevel	12 (2%)	3%
Facilities	7 (1%)	2%
Total complaints	433