Table 2.
Patient experience with providers participating in a pharmacogenomics implementation program by self-reported race and educational attainment.
| Race | |||||||
|---|---|---|---|---|---|---|---|
| White | Black | ||||||
| Total1 | HS or less/some college | College graduate/ advanced degree | Total2 | HS or less/some college | College graduate/ advanced degree | ||
| Survey measure/question | N (%) | N (%) | N (%) | N (%) | N (%) | N (%) | P-valuea |
| Overall, how satisfied were you with your healthcare provider visit today. Would you say you were very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied? | |||||||
| Very satisfied/somewhat satisfied | 774 (99) | 203 (99) | 571 (99) | 259 (99) | 139 (99) | 119 (100) | 0.273 |
| N | 783 | 204 | 579 | 260 | 140 | 119 | |
| Please rate today’s provider visit. How was the provider at…? | |||||||
| Being interested in you as a whole person…(Asking/knowing relevant details about your life and your situation; not treating you as “just a number”) | |||||||
| Excellent/very good | 765 (97) | 199 (97) | 566 (98) | 257 (97) | 140 (97) | 116 (97) | 0.739 |
| N | 785 | 206 | 579 | 264 | 144 | 119 | |
| Explaining things clearly…(Fully answering questions; explaining clearly; giving you adequate information; not being vague) | |||||||
| Excellent/very good | 766 (98) | 202 (98) | 564 (98) | 260 (98) | 142 (99) | 117 (98) | 0.407 |
| N | 784 | 206 | 578 | 264 | 144 | 119 | |
| Making a plan of action with you…(Discussing the options; involving you in decisions as much as you want to be involved; not ignoring your views) | |||||||
| Excellent/very good | 737 (94) | 197 (96) | 540 (93) | 247 (95) | 131 (93) | 115 (97) | 0.071 |
| N | 785 | 206 | 579 | 261 | 141 | 119 | |
| Please indicate your agreement or disagreement with each of the following statements: | |||||||
| My healthcare provider cares greatly about me and my medical health | |||||||
| Agree strongly/agree somewhat | 773 (99) | 200 (99) | 573 (99) | 259 (99) | 141 (99) | 117 (99) | |
| Disagree strongly/disagree somewhat | 1 (<1) | 0 (0) | 1 (<1) | 1 (<1) | 1 (1) | 0 (0) | 0.695 |
| Not sure | 4 (1) | 2 (1) | 2 (<1) | 1 (<1) | 0 (0) | 1 (1) | |
| N | 778 | 202 | 576 | 261 | 142 | 118 | |
| My healthcare provider incorporates “personalized medicine” into my treatment decisions | |||||||
| Agree strongly/agree somewhat | 720 (94) | 181 (92) | 539 (95) | 231 (90) | 125 (90) | 105 (91) | |
| Disagree strongly/disagree somewhat | 5 (1) | 2 (1) | 3 (1) | 0 (0) | 0 (0) | 0 (0) | 0.010** |
| Not sure | 38 (5) | 13 (7) | 25 (4) | 25 (10) | 14 (10) | 11 (9) | |
| N | 763 | 196 | 567 | 256 | 139 | 116 | |
| I want my healthcare provider to make medical decisions based upon the most up-to-date medical and scientific evidence available | |||||||
| Agree strongly/agree somewhat | 752 (97) | 194 (97) | 558 (97) | 249 (96) | 132 (95) | 116 (97) | |
| Disagree strongly/disagree somewhat | 12 (2) | 3 (2) | 9 (2) | 4 (2) | 2 (1) | 2 (2) | 0.305 |
| Not sure | 8 (1) | 2 (1) | 6 (1) | 6 (2) | 5 (4) | 1 (1) | |
| N | 772 | 199 | 573 | 259 | 139 | 119 | |
| My healthcare provider follows medical guidelines or standards of practice when making medical decisions about me | |||||||
| Agree strongly/agree somewhat | 741 (97) | 193 (97) | 548 (96) | 249 (97) | 137 (97) | 111 (96) | |
| Disagree strongly/disagree somewhat | 1 (<1) | 0 (0) | 1 (<1) | 0 (0) | 0 (0) | 0 (0) | 0.813 |
| Not sure | 24 (3) | 5 (3) | 19 (3) | 9 (3) | 4 (3) | 5 (4) | |
| N | 766 | 198 | 568 | 258 | 141 | 116 | |
N values reflect the number of surveys returned from each self-reported racial group regarding clinical visits, not individual/unique patients. Survey responses of patients with “Unknown” educational level are not shown. Percent values may not sum to 100% due to rounding effects. aPearson chi-squared tests comparing 1total sample of self-reported White respondents and 2total sample of self-reported Black respondents. *P ≤ 0.05, **P ≤ 0.01, ***P ≤ 0.001.