Table 3.

Types of communication failures related to patient injury (n=446). κ=0.833 for agreement on the four main types of failure.

Type of communication failure	N (%)
Content failure	268 (60)
Information was never provided	138 (31)
Correct information provided, but never reviewed	66 (15)
Insufficient, inaccurate, or ambiguous information was provided	47 (11)
Correct information provided, but misinterpreted	6 (1)
Other content failure	11 (2)
Audience failure	58 (13)
Fails to pass information to appropriate person	13 (3)
Recipient distracted when information provided	9 (2)
Healthcare provider failed to respond to page/call	8 (2)
Recipient of information not in attendance	5 (1)
Other audience failure	23 (5)
Purpose failure	67 (15)
Resolution to healthcare issue is inappropriate	29 (7)
Healthcare providers cannot agree on resolution to issue	25 (6)
Healthcare provider was rude or disrespectful of others	10 (2)
Other purpose failure	3 (1)
Timing/occasion failure	53 (12)
Information should have been provided sooner	53 (12)