Table 1. Patient Demographic Characteristics Among Scheduled Video Visits.
| Characteristic | Experience survey, No. (%)a | Total No. (%)a | |
|---|---|---|---|
| Nonrespondents | Respondents | ||
| No. | 59 171 | 16 776 | 75 947 |
| Age, y | |||
| 18-40 | 23 050 (39) | 2777 (17) | 25 827 (34) |
| 41-65 | 25 228 (43) | 7702 (46) | 32 930 (43) |
| 66-80 | 8933 (15) | 5616 (33) | 14 549 (19) |
| >80 | 1960 (3) | 681 (4) | 2641 (4) |
| Race and ethnicity | |||
| African American or Black | 9124 (15) | 1148 (7) | 10 272 (14) |
| Alaska Native or American Indian | 185 (<1) | 48 (<1) | 233 (<1) |
| Asian | 1304 (2) | 236 (1) | 1540 (2) |
| Native Hawaiian or Other Pacific Islander | 58 (<1) | 9 (<1) | 67 (<1) |
| White | 46 265 (78) | 14 958 (89) | 61 223 (81) |
| Other or unknownb | 2235 (4) | 377 (2) | 2612 (3) |
| Insurance | |||
| Managed care | 34 836 (59) | 8521 (51) | 43 357 (57) |
| Commercial | 1046 (2) | 191 (1) | 1237 (2) |
| Medicaid | 7120 (12) | 723 (4) | 7843 (10) |
| Medicare | 14 691 (25) | 7054 (42) | 21 745 (29) |
| Others | 534 (2) | 116 (<1) | 650 (1) |
| Not available | 944 (2) | 171 (1) | 1115 (2) |
| Median income, $ | |||
| 9500-45 000 | 12 474 (21) | 2203 (13) | 14 677 (19) |
| 45 001-75 000 | 24 595 (42) | 7000 (42) | 31 595 (42) |
| 75 001-213 000 | 12 486 (21) | 4464 (27) | 16 950 (22) |
| Not available | 9616 (16) | 3109 (19) | 12 725 (17) |
| High-speed internet availabilityc | |||
| High | 20 559 (35) | 6745 (40) | 27 304 (36) |
| Medium | 7697 (13) | 1616 (10) | 9313 (12) |
| Low | 21 709 (37) | 5455 (33) | 27 164 (36) |
| Not available | 9206 (16) | 2960 (18) | 12 166 (16) |
| Device used for the visit | |||
| Android phone or iPhone | NA | 9058 (54) | 9058 (12) |
| Laptop or computer | NA | 2586 (15) | 2586 (3) |
| Other smartphone | NA | 989 (6) | 989 (1) |
| Tablet | NA | 1594 (10) | 1594 (2) |
| Not available | 59 171 (100) | 2549 (15) | 61 720 (81) |
Abbreviation: NA, not applicable.
a
Percentages may not equal 100 because of rounding.
b
As categorized in the electronic health record.
c
Residential fixed high-speed connections derived from Federal Communications Commission data. High denotes more than 800 connections capable of download speeds of at least 10 megabits per second and upload speeds of 1 megabit per second per 1000 households; medium, 601 to 800 connections per 1000 households; and low, 600 or fewer connections per 1000 households.