Table 3. Video Visit Characteristics.
| Characteristic | Cases, No. (%)a | |
|---|---|---|
| Success (n = 123 473) | Failure (n = 14 373) | |
| Visit type | ||
| Integrated video visit platform (EHR virtual) | 77 073 (62) | 8375 (58) |
| Nonintegrated video visit platform (virtual visit) | 46 400 (38) | 5998 (42) |
| Clinician specialty | ||
| Anesthesia and pain management | 1188 (1) | 113 (1) |
| Behavioral health | 9159 (8) | 750 (5) |
| Dermatology | 2035 (2) | 137 (1) |
| Gynecology | 4626 (4) | 404 (3) |
| Internal medicine subspecialty | 31 139 (25) | 4818 (34) |
| Neurology | 5773 (5) | 789 (6) |
| Occupational health | 573 (<1) | 48 (<1) |
| Ocular services | 41 (<1) | 7 (<1) |
| Primary care | 48 721 (40) | 5224 (37) |
| Radiology | 477 (<1) | 129 (1) |
| Rehabilitation | 931 (1) | 168 (1) |
| Surgery | 17 848 (15) | 1704 (12) |
| Unknown | 962 | 82 |
| Recommend to others b | ||
| Responded | 5323 (4) | 501 (3) |
| Definitely, no | 82 (2) | 26 (5) |
| Probably | ||
| No | 210 (4) | 36 (7) |
| Yes | 937 (18) | 125 (25) |
| Definitely, yes | 4094 (77) | 314 (63) |
| Did not respond or not available | 118 150 (96) | 13 872 (97) |
| Addressed medical concern b | ||
| Responded | 15 733 (13) | 1201 (8) |
| Strongly agree | 12 545 (80) | 844 (70) |
| Agree | 2607 (17) | 268 (22) |
| Disagree | 91 (1) | 15 (1) |
| Neutral | 405 (3) | 63 (5) |
| Strongly disagree | 85 (<1) | 11 (1) |
| Did not respond or not available | 107 740 (87) | 13 172 (92) |
Abbreviation: EHR, electronic health record.
a
Percentages may not equal 100 because of rounding.
b
As assessed by patient survey responses (n = 16 776) where available.