Table 2.
Outcomes of Phone Call Outreach (n = 4,057)
| Outcomes | n = | % |
|---|---|---|
| No Answer/No Voicemail | 826 | 20 |
| Declined assistance (No current health/social needs) | 1780 | 44 |
| Declined assistance due to COVID (Did not want anyone visiting home during pandemic) | 23 | 1 |
| Moved out of service area | 75 | 2 |
| Moved to assisted living or long term care | 188 | 5 |
| New Referral to Home health | 126 | 3 |
| Active Patient (already receiving home care services) | 271 | 7 |
| Future Referral (Possible need for home care services in the future) | 85 | 2 |
| Referral for social needs/services and/or other services | 542 | 13 |
| Expired | 141 | 3 |
| Total = | 4057 |