Table 4.

SURE (Sure of myself, Understand information, Risk-benefit ratio, Encouragement) scores for system type (virtual benefits counselor [VBC] vs human resources [HR] website) and lower versus higher preinteraction knowledge test (KT) scores.

SURE score	VBC (n=7), n (%)	HR website (n=8), n (%)	Lower KT scores (n=7), n (%)	Higher KT scores (n=8), n (%)
0	2 (29)	0 (0)	2 (29)	0 (0)
1	0 (0)	2 (25)	2 (29)	0 (0)
2	1 (14)	1 (13)	0 (0)	2 (25)
3	1 (14)	0 (0)	1 (14)	0 (0)
4	3 (43)	5 (63)	2 (29)	6 (75)