Mobility Sharing

Space Sharing

Goods Sharing

Response Strategy

Communauto

Facedrive

HiRide

Kangaride

Lyft

Poparide

Snappcar

Bike Share Toronto

Turo

Uber

Airbnb

VBRO

WarmShowers

FlipKey

Couchsurfing

Home Exchange

LoveHomeSwap

WeWork

ImpactHub

Spaces

Toronto Tool Library

Rent Frock Repeat

SwapSity

reheart

Peerby

LENA Library

HeelNederlandDeelt

BKSY

Bunz

Karma

Managing daily operations

Remaining open at full capacity

X

X

X

X

X

X

Expanding/increasing operations

X

X

X

Temporarily closing / pausing operations

X

X

X

X

X

X

Reducing part(s) of operations

X

X

X

X

X

X

X

X

Permanently closing

X

Implement local response for local contexts

X

X

X

X

X

Adapting existing business model

Enhanced existing services

X

X

X

X

Changing or updating primary offering

X

X

X

X

X

Changing or updating additional offerings

X

X

X

Flexible cancellation / return policy

X

X

X

X

X

X

X

Flexible contracts and terms of service

X

X

q

Transfer operations online

X

X

X

X

X

Performing strategic work

Update/Renovate physical infrastructure

X

X

X

X

X

X

Update/Revamp digital infrastructure

X

Applying for grants or other financial support

X

X

X

Increasing hygiene standards

Implemented enhanced cleaning protocols

X

X

X

X

X

X

X

X

X

X

X

Improving HVAC, air filtration, and ventilation requirements

X

X

X

X

X

Temperature screening

X

Requiring sanitary masks to be warn (along with other control measures)

X

Mechanisms for reporting positive COVID–19 cases

X

X

Follow international, national and local restrictions and best practices

X

X

X

X

X

X

X

Implementing community health and safety guidelines

X

X

X

X

X

X

X

X

X

X

X

X

X

Restricting access to platform based on health status

X

X

X

X

X

Providing increased hygiene products (avialable freely or reimbursed)

X

(x)

X

X

Supporting physical distancing

Limiting the number of people

X

X

X

Implementing clear signage

X

X

Providing digital alternatives

X

X

X

X

X

X

X

Increasing opening hours

X

Avoiding physical contacts through other means

X

X

X

X

X

X

X

Implementing communication and education campaigns

Curating special resources for users (e.g. tutorials, webpages, checklists)

X

X

X

X

X

X

X

Marketing activities based on the pandemic

X

X

X

X

X

Providing accessible communication (e.g. audio, subtitles, language)

X

X

X

Expressing solidarity with users

X

X

X

X

X

X

X

Offering support to societal actors

Offering financial resources

X

X

Offering non-financial resources

X

X

X

Produce or purchase personal protective equipment

X

Provide advertising services

X

Expressing appreciation or providing tangible support for frontline & essential workers

X

X

X

X

Working towards solutions

X

X

X

X

Managing partnerships

Nurturing new partnerships (e.g. communication, distribution)

X

X

X

X

X

X

X

X

Ending existing partnerships (e.g. due to safety)

X