Table 2.

Usability of virtual visits: Telehealth Usability Questionnaire responses by caregivers and trans youth ¹.

	Caregiver Filled the Survey n = 59			Youth Filled the Survey n = 28			p-Value
	Mean	SD	Range	Mean	SD	Range
Usefulness	3.5	0.5	1–4	3.4	0.6	1–4	0.12
A virtual visit improves my access to healthcare services	3.3	0.8	1–4	2.8	1.2	1–4	0.04 *
A virtual visit saves me time traveling to a hospital or specialist clinic	3.7	0.7	1–4	3.8	0.5	2–4	0.9
A virtual visit provides for my healthcare needs	3.7	0.6	2–4	3.5	0.7	2–4	0.18
Ease of Use and Learnability	3.6	0.5	1–4	3.5	0.6	1–4	0.34
It was simple to use the virtual system	3.7	0.6	1–4	3.5	0.7	2–4	0.12
It was easy to learn to use the virtual system	3.7	0.5	2–4	3.7	0.6	2–4	0.96
I could become productive quickly using the virtual system	3.5	0.7	2–4	3.4	0.8	1–4	0.31
Interface Quality	3.4	0.6	1–4	3.1	0.6	1–4	0.05
The way I interact with the virtual system is pleasant	3.3	0.8	1–4	3.0	1.0	1–4	0.16
I like using the virtual system	3.2	0.9	1–4	2.8	0.9	1–4	0.02 *
The virtual system is simple and easy to understand	3.6	0.6	2–4	3.5	0.7	1–4	0.47
This virtual system is able to do everything I would want it to do	3.5	0.8	1–4	3.1	0.7	1–4	0.05
Interaction Quality	3.6	0.6	1–4	3.3	0.5	1–4	0.04 *
I could easily talk to the clinician using the virtual system	3.7	0.6	2–4	3.4	0.6	2–4	0.1
I could hear the clinician clearly using the virtual system	3.7	0.6	2–4	3.7	0.5	3–4	0.63
I felt I was able to express myself effectively using the virtual system	3.6	0.7	2–4	3.2	0.7	2–4	0.02 *
I could see the clinician as well as if we met in person	3.3	0.9	1–4	2.9	0.9	1–4	0.02 *
Reliability	2.9	0.8	1–4	2.6	0.8	1–4	0.07
Visits provided this way are the same as in-person visits	2.9	0.9	1–4	2.2	1.0	1–4	0.0006 *
I was able to recover easily and quickly, if I made a mistake using the virtual system	3.4	0.8	1–4	3.4	0.8	2–4	0.37
The virtual system gave me error messages that clearly told me how to fix problems	2.5	1.3	1–4	2.2	1.3	2–4	0.96
Satisfaction and Future Use	3.5	0.5	1–4	2.9	0.8	1–4	0.007 *
I felt comfortable communicating with the clinician during the virtual visit	3.6	0.7	2–4	3.1	0.7	2–4	0.001 *
The virtual visit was an acceptable way to receive healthcare services	3.3	0.8	1–4	2.8	1.0	1–4	0.01 *
I would use these services again	3.5	0.8	1–4	2.5	1.1	1–4	0.0004 *
Overall, I am satisfied with this type of visit	3.4	0.5	1–4	2.9	0.8	1–4	0.005 *
Overall usability	3.4	0.8	1–4	3.1	0.9	1–4	0.01 *

¹ Likert scale answers: 1 = not at all, 2 = partly, 3 = quite a bit, 4 = completely; * p < 0.05.