Table 1.
High touch areas in hotel stay-stage.
| Area | Specific high touch areas |
|---|---|
| Guest room | Door and window handle & locks, tables, chairs & lamps, dresser drawer & curtain handles, light switches, thermostat & AC control, telephones, minibar & tableware, pens & collaterals (e.g. menu, advertising), TV & remote control, trash can flips, iron & ironing boards, clothes & luggage racks, hairdryer, safe deposit box, faucets, toilet & dispenser handles, residential amenity dispensers (coffee makers, microwave, refrigerator, etc.), wand or pull chords for sheers & drapes, sink & taps, shower doors including shower lever, bath area including taps, faucets & toilet handles, tissue dispenser handles, toiletries, and wall tiles. |
| Public area: Lobbies, entrances, hallways, fitness centers | Reception/concierge counters, door handles/knobs, push plates & handrails, public phones & dial pads, tables, chairs/armrests & stools, coffee & beverage stations, vending machines & ice makers, trash can flip, touch screens, elevator buttons (inside and out), computer, POS screens & printers, staircase, escalator & stairwell railings, reception desk, bell/valet stand & concierge counter, luggage trolleys, light switches, payment/card reader, door cards or keys, light switches, table & chairs, water fountain push plate, collaterals, gym equipment & machines (especially handles, touch screens, etc.), weights, paper dispenser, seating, remote controls, hand disinfectant dispenser, and floor mats. |
| Pool and spa | Door knobs, push plates, thresholds& hand railings, tables & chairs, trash cans, faucet, furniture adjustment levers, equipment/tool handle, drawer/cabinet handle, audio equipment knobs, chair armrests, and end tables. |
| Foodservice | Dining tables, chairs/armrests, & booths, door/drawer handles, push plates & handrails, salad bar, buffet area, coffee & beverage stations, light switches, faucets, cupboards/storage areas, counter/desks (bar, entrance, etc.), thresholds & hand railings, menus & menu holders (with plastic covers), payment/card reader, trash receptacle touchpoints, hand disinfectant dispensers, collaterals & pens, and touch screens/POS screens. |
| Restroom | Door handles, bathroom stalls (latch) fixtures, toilet, & urinal handles, towel & soap dispensers, hand dryers, baby changing station, trash can, countertops, feminine hygiene receptacle, and toilet paper dispensers. |
Source for specific high touch areas in customer journey: (Ecolab, 2020; Park et al., 2019b).