Table 2.

HWPP^a Assistant app usability issues reported by student testers (n=7).

App function and usability feedback		Remedied	Usability theme
Log-in
	“Was not automatically logged on website after logging into the app”	Yes	Flexibility and efficiency of use
	“Quicker than expected”	No	Flexibility and efficiency of use
	“Make sure the user is able to retrieve a lost email”	No	Recognition rather than recall
Meetings
	“App does not refresh to meeting tab after I hit ‘create meeting’”	Yes	Visibility of system status
	“Meetings are displayed but I cannot edit them”	No	User control and freedom
	“Change times to a 12-hour [clock]”	Yes	Consistency and standards
Survey
	“Not sure if it posted or not even though it says it was submitted”	Yes	Visibility of system status
	“Surveys I took still say ‘ready’ and do not say ‘taken’.”	Yes	Visibility of system status
	“Slow to load”	Yes	Flexibility and efficiency of use
	“Make sure questions are in order”	Yes	Match between system and the real world
	“Could not go back to the survey and make edits to it”	No	Flexibility and efficiency of use
Time logs
	“Time is not displayed on the app so unclear if it posted”	Yes	Visibility of system status
	“Quicker than expected”	No	Flexibility and efficiency of use
	“Custom time option may be helpful”	No	Flexibility and efficiency of use
	“Confirmation pop up was shown”	No	Visibility of system status
Chats
	“No confirmation...besides my sent message...that [my text] was received, read, or replied to.”	No	Visibility of system status
	“Space to add new contacts...add new chat members”	No	Flexibility and efficiency of use
	“Download new messages faster”	Yes	Flexibility and efficiency of use

^aHWPP: Healthy Workplace Participatory Program.