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Discriminant validity analysis and correlations between constructs
| Current technology | Delight | Service styles of service personnel | Loyalty | Satisfaction | |
|---|---|---|---|---|---|
| Current technology | .722 | ||||
| Delight | .472 | .878 | |||
| Service styles of service personnel | .310 | .533 | .762 | ||
| Loyalty | .457 | .791 | .441 | .886 | |
| Satisfaction | .509 | .788 | .516 | .702 | .918 |
