Table 4.

Feedback from focus group interview with HCPs.

Areas discussed	HCP observations	Quotes
Technical setup/Ease of use	The HCPs experienced no technical problems in using the system, including the graphics, layout, and function, and they found it easy to navigate individual patients’ responses.	It makes really good sense and gives me a good overview. Important information from the patients has appeared in the free text box.
Understanding	They found the questionnaire relevant, and it provided a good overview of each individual's situation. Some of the questions needed to be revised and additional questions needed to be added, e.g., about mental health.	A few clinical questions and questions about their mental health are missing. My experience is that if the patient is affected mentally, it influences the treatment and increases non-adherence. It can help us to be aware of the mental aspect and take action before things go wrong.
Implementation	It was not certain that this was a solution that was suitable for everyone, so the information about what it is about and what it entails needs to be made clearer. Several HCPs found that individual participants had not set aside as much time for the telephone conversation as they would to attend the clinic, or made sure they were in a quiet place with no one else present. Some took the call while they were at work or taking a walk.	I could hear that the patient was out of breath and that it was windy so I asked where he was. He replied that he was at work and standing on the roof. I was not able to continue the conversation with him on the roof and suggested another time for a consultation. Another patient was at the beach when I called him and there was a lot of noise and music.
Workflow/Resource allocation	The solution has led to changes in workflow. While these are manageable, future implementation of the solution will need further adjustments to daily routines and role distribution.	We have introduced a quick morning meeting where we check the PROs from the patients, we have appointments with. Then we are prepared for the conversations and have ordered medication to be sent to the patients.
Patient involvement	The solution was a good basis for dialogue with patients.	It is important to show that you have checked the questionnaire and use their answers in the consultation. They have spent time filling it out. I think communication and the content of the consultations have been more focused. We did not spend time asking about things that we knew were OK but focused the time on the patients’ needs.