Table 4.

Comparison of factor structure in pre-pandemic and post lockdown scenarios

Factors	Pre-pandemic	Pandemic
Basic	Headway (0.97) Punctuality (0.93) Span of operation (0.86) Security (0.86)	Headway (0.99) Punctuality (0.96) Crowding (0.94) Security (0.87) Number of transfers (0.86) Pedestrian environment (0.76) Span of operation (0.60)
Important performance	Cleanliness (1.00) Safety (0.99) Fare (0.96) Crowding (0.90) In-vehicle travel time (0.86)	Fare (0.96) In-vehicle travel time (0.93) Cleanliness (0.93) Safety (0.91) Pre-trip information (0.88)
Excitement	Pre-trip information (1.0) Onboard information (0.99) Wayside information (0.95) Access and egress time (0.91)	Access and egress time (0.96) Onboard information (0.94) Wayside information (0.94)
Unimportant performance	Ticketing system (0.91) Number of transfers (0.91) Staff behavior (0.89) Bus stop facilities (0.88) Pedestrian environment (0.82) Transfer time (0.53)	Bus stop facilities (0.98) Staff behavior (0.89) Ticketing system (0.87) Transfer time (0.85)