Table 2.

Reasons for non-compliance according to national guidelines

Tuberculosis service drug shops (N = 177)	No	%
Reasons for not referring suspected TB cases
Patients refusal	41	23.2
It was unlikely that they had TB	24	13.6
Providers had no time/were busy	7	4.0
Provider had no experience of referral	7	4.0
Short opening hours	2	1.1
Patients preferred to make consultation with another provider	2	1.1
Providers had no interest to refer	2	1.1
Patients thought that they needed to pay money	1	0.6
Difficulties in making phone contact with PSI staff	1	0.6
The provider was on trip	1	0.6
When patients were taking treatment for other disease, e.g., Ischemic Heart Disease	1	0.6
Does not know/refused	10	5.7

Malaria service drug shops (N = 65)	No	%
Reasons for not testing with RDT in patient with fever/other malaria symptoms and had been in a forested area
Did not have a RDT	3	4.6
Needle fear	1	1.5
Reasons for not giving ACT in Plasmodium falciparum positive cases
A chance that  patient might come back in case of complications after taking ACT; did not want to deal with any issue that might happen after giving the ACT to patient	2	3.1
Lack of confidence in how to prescribe ACT	4	6.2
Preferred to refer	4	6.2
“Treatment” of malaria was not their duty/job	3	4.6
Too complicated to explain	2	3.1
Does not know/refused	9	13.9