Table 7.

Clients’ perception and satisfaction about PMV services

Variables	Oyo (N = 46) n (%)	Kaduna (N = 45) n (%)	Cross River (N = 54) n (%)	Total (N = 145) n (%)
Felt PMV was knowledgeable about injectable contraceptives
Very knowledgeable	37 (88.1)	42 (100.0)	36 (97.3)	115 (95.0)
Somewhat knowledgeable	4 (9.5)	0 (0.0)	1 (2.7)	5 (4.2)
Neutral	1 (2.4)	0 (0.0)	0 (0.0)	1 (0.8)
Got all the services I needed from the PMV	42 (100.0)	42 (100.0)	37 (100.0)	121 (100.0)
Level of satisfaction with the services received
Satisfied	42 (100.0)	42 (100.0)	37 (100.0)	121 (100.0)
Reasons for satisfaction
Knowledgeable/Answer all questions/Gave good advice	11 (26.2)	16 (38.1)	7 (18.9)	34 (28.1)
Professionalism/good services/quality of services	14 (33.3)	7 (16.7)	10 (27.0)	31 (25.6)
Friendly/Sense of humor/comfortable to interact with/caring	8 (19.0)	9 (21.4)	4 (10.8)	21 (17.4)
No side effects/no challenges/No problem since using PMV	8 (19.0)	1 (2.4)	7 (18.9)	16 (13.2)
Confidentiality/Privacy/Trustworthy	1 (2.4)	5 (11.9)	0 (0.0)	6 (5.0)
Low cost	0 (0.0)	1 (2.4)	4 (10.8)	5 (4.1)
Proximity	0 (0.0)	2 (4.8)	1 (2.7)	3 (2.5)
Others**	0 (0.0)	1 (2.4)	4 (10.8)	5 (4.1)
Perception about recent services received from the PMVs
Knowledgeable	27 (71.1)	32 (76.2)	29 (80.6)	88 (75.9)
Cost	1 (2.9)	11 (27.5)	23 (63.9)	35 (31.8)
Hours of operation appears convenient	5 (14.3)	13 (32.5)	14 (38.9)	32 (28.8)
Friendly/relative/neighbour	8 (23.5)	10 (25.0)	14 (38.9)	32 (29.1)
Location is convenient	11 (31.4)	20 (50.0)	15 (42.9)	46 (41.8)
Always has drugs in stock	1(2.9)	2 (5.0)	10 (27.8)	13 (11.8)
I receive all the information I need	5 (14.7)	16 (40.0)	8 (22.2)	29 (26.4)
Will you recommend PMV to someone else who needs the injection
Yes	46 (100.0)	45 (100.0)	51 (94.4)	142 (97.9)
No	0 (0.0)	0 (0.0)	3 (5.6)	3 (2.1)

**Drug availability, sending reminders, sells other medications, love for injectables, need for FP