Table 2.

Analysis matrix for CCNs’ experiences during the first phase of the COVID-19 pandemic based on the Person-centred Practice Framework (McCormack and McCance, 2016).

Domain	Attributes	Experiences
Prerequisites	Professionally competent Developed interpersonal skills Commitment to the job Clarity of beliefs and values Having self-knowledge	Never hesitated to go to work Felt unprepared Fear of being infected or infecting others, to a limited extent Fear of COVID-19 virus Worked with unfamiliar colleagues, not knowing them or their skills
Care environment	Appropriate skill mix Shared decision-making system Effective staff relationships Power sharing Physical environment Supportive organizational systems Potential for innovation and risk-taking	Went direct to work without introductions Nurse managers invisible and unsupportive Low degree of participation in work conditions Increased strain caused by the organization Importance of having the right competence around the patients Constant need for ICU nurses Commuting distance took a lot of energy Physical environment chaotic at the beginning
Person-centred processes	Working with patients’ beliefs and values Shared decision-making Engaging authentically Being sympathetically present Providing holistic care	Difficult to communicate because of protective equipment Good at prioritizing nursing care Nursing care impersonal and based on routines
Person-centred outcomes	Good care experience Involvement in care Feeling of well-being Existence of a healthful culture	Patients objectified All the focus was on the COVID-19 diagnosis Less involvement with patients’ care due to absence of contact with relatives