Table 4.

Analysis of semistructured interviews with people with diabetes.

Theme and subcategories				Quotes for illustration
Perception of the questionnaire
	Easy and manageable to fill out
		Easy to do A positive experience No or few items difficult to understand	“I felt it was easy and I think it was well laid out with 5 response options every time–and I just felt it was simple”
	Relevant comprehensive questionnaire
		All questions relevant No key topics missing 360° coverage is good	“It gets into all the issues, which I think is good because it makes you think about stuff you might not otherwise have”
Benefits related to filling out the questionnaire
	Feel better prepared
		Self-reflection and self-insight	“It motivated me hugely to get some things on the table that I have been needing to talk about but closed my eyes to because I tend to just say things are 'kind of fine'?”
		Comfort knowing own priorities will be addressed in the visit	“Many times I feel I forget when I get to the visit, shoot, this or that I forgot to ask about when you sit there–and when you leave you haven’t asked about what you needed. So, this is really super this tool”
Experience of the process of use of PROa in-visit
	HCPb uses PRO in pleasant or good way
		PRO screen was easy and intuitive in visit	“I think it was great to see [DiaProfil screen]–it made sense; red is bad, yellow is less bad and green that is perfect-ish, right?–I think it gave a good picture [of my situation] and it was easy for me to grasp it”
		HCP talked about PRO results in a pleasant way	“I liked the way that she [HCP] went at it right away. She made me actually feel reassured by showing me the screen and just mentioning e.g. there was this box with a mental issue”
Benefits of PRO during the visit
	Better, more meaningful care visit
		HCP is better prepared	”It felt very nice [that the nurse had seen my PRO answers], because I am thinking if she has read it through she might see some connections between my issues – makes sense.“
		Cover new important topics that matter to me	“We covered some other topics than normal, because I usually just get the numbers [blood test results] and sometimes gets measured and weighted and then go home again. It got more personal. And I think that was awesome.”
		Easier to talk about difficult or sensitive issues	”It was a bit easier to sit at home and write that I actually would like to get some help to stop smoking than to sit down here–now it’s out in the open without having to say it face to face. It also makes it easier for the HCP I think–you can maybe get to talk about some of the difficult topics that you wouldn’t just sit there and say.“
		Getting better care	“I get better help by answering these questions”

^aPRO: patient-reported outcome.

^bHCP: health care professional.