Table 7.

Results of analysis of audio-recording transcripts of patient-reported outcome (PRO) diabetes consultations (N=12).

Category		Case	Result, n (%)
Fidelity of in-visit use of PRO
	HCPa used open-ended questions to prompt people with diabetes about a flagged PRO topic or result	“Is this something that you recognize?” [HCP] ”Here it says something about pain in your feet?” [HCP]	12 (100)
	HCP showed and explained the PRO dashboard	“What you answered in the questionnaire is shown on this screen.” [HCP] “If it is green it is all good, like a traffic signal, right?” [HCP] “It is like a traffic light. Yellow is something to be attentive to if there might be something to talk about.” [HCP]	10 (83)
	HCP explicitly used a PRO to set visit agenda	“And then there is red which we definitely should talk about...” [HCP] Case example: “Is it things that bother you?” [HCP]; “Yes” [person with diabetes]; “Ok then it makes sense we start out with this” [HCP]	8 (67)
	All flagged PRO topics were mentioned during the visit.	“You have indicated you feel that diabetes takes up too much of your daily life?” [HCP]	12 (100)
Use of PRO in the visit
	At least one PRO topic was prompted by the HCP, validated as relevant by the person with diabetes, and followed up with actionb	Case example: PRO topic flagged: ”Not confident in ability to get contact with HCP if needed”. HCP is prompted with open question. Person with diabetes validates result. HCP is informed about contact options and handed out a diabetes telephone hotline leaflet.	12 (100)

^aHCP: health care professional.

^bActions may include follow-up dialog, advise, treatment, education, self-help resources, care planning, and referrals.