Official websites use .gov
A
.gov website belongs to an official
government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you've safely
connected to the .gov website. Share sensitive
information only on official, secure websites.
Categories of usability problems and the derived importance discovered in the test.
| Usability problem | Severity rating | Number of mentions | Severity score |
| Language | 3 | 6 | 18 |
| Feedback | 3 | 4 | 12 |
| Perceived offer character | 2 | 6 | 12 |
| Inconsistent interaction design | 2 | 4 | 8 |
| Navigation | 1 | 7 | 7 |
| Knowledge error | 1 | 5 | 5 |
