| N | Attributes | Attribute distribution |
Binomial proportion test |
||||||
|---|---|---|---|---|---|---|---|---|---|
| R 1 (2019: 01/21–04/13) |
R 2 (2019: 04/14–06/02) |
Within (2020: 01/21–04/13) |
Recovering (2020: 04/14–06/02) |
R2 VS R1 |
Within VS R1 |
Recovering VS R2 |
Recovering VS Within |
||
| 1 | Service | 9357 (15.26%) | 5146 (14.89%) | 2458 (18.36%) | 3411 (17.96%) | −1.525 n.s. | 8.910 ** | 9.273 ** | −0.920 n.s. |
| 2 | Room | 9091 (14.83%) | 5147 (14.90%) | 1838 (13.73%) | 2757 (14.52%) | 0.289 n.s. | −3.252 ** | −1.178 n.s. | 2.000 n.s |
| 3 | Breakfast | 7302 (11.91%) | 4203 (12.16%) | 1313 (9.81%) | 2030 (10.69%) | 1.166 n.s. | −6.893 ** | −5.087 ** | 2.567 n.s |
| 4 | Location | 6091 (9.93%) | 3341 (9.67%) | 1103 (8.24%) | 1390 (7.32%) | −1.322 n.s. | −6.020 ** | −9.164 ** | −3.058 ** |
| 5 | Environment | 4477 (7.30%) | 2644 (7.65%) | 1029 (7.69%) | 1393 (7.34%) | 1.986 n.s | 1.546 n.s. | −1.327 n.s. | −1.184 n.s. |
| 6 | Facility | 3272 (5.34%) | 1760 (5.09%) | 699 (5.22%) | 991 (5.22%) | −1.619 n.s. | −0.536 n.s. | 0.627 n.s. | −0.013 n.s. |
| 7 | Front-desk | 2811 (4.58%) | 1739 (5.03%) | 839 (6.27%) | 1418 (7.47%) | 3.134 ** | 8.184 ** | 11.441 ** | 4.174 ** |
| 8 | Staff | 3622 (5.91%) | 2038 (5.90%) | 889 (6.64%) | 1394 (7.34%) | −0.057 n.s. | 3.230 ** | 6.520 ** | 2.422 n.s |
| 9 | Value | 1965 (3.21%) | 1009 (2.92%) | 417 (3.12%) | 593 (3.12%) | −2.441 n.s | −0.535 n.s. | 1.316 n.s. | 0.039 n.s. |
| 10 | Transport | 1771 (2.89%) | 997 (2.89%) | 367 (2.74%) | 373 (1.96%) | −0.026 n.s. | −0.923 n.s. | −6.458 ** | −4.609 ** |
| 11 | Cleanliness | 1338 (2.18%) | 778 (2.25%) | 378 (2.82%) | 532 (2.80%) | 0.702 n.s. | 4.489 ** | 3.940 ** | −0.119 n.s. |
| 12 | Bed | 1507 (2.46%) | 849 (2.46%) | 221 (1.65%) | 240 (1.26%) | −0.007 n.s. | −5.626 ** | −9.358 ** | −2.895 ** |
| 13 | Surroundings | 1444 (2.36%) | 871 (2.52%) | 188 (1.40%) | 283 (1.49%) | 1.605 n.s. | −6.817 ** | −7.855 ** | 0.635 n.s. |
| 14 | Experience | 1415 (2.31%) | 768 (2.22%) | 409 (3.06%) | 625 (3.29%) | −0.848 n.s. | 5.077 ** | 7.431 ** | 1.189 n.s. |
| 15 | Price | 1411 (2.30%) | 699 (2.02%) | 259 (1.94%) | 308 (1.62%) | −2.820 ** | −2.598 ** | −3.268 ** | −2.114 n.s |
| 16 | Airport | 1048 (1.71%) | 617 (1.79%) | 226 (1.69%) | 180 (0.95%) | 0.870 n.s. | −0.169 n.s. | −7.659 ** | −5.896 ** |
| 17 | Parking | 927 (1.51%) | 471 (1.36%) | 191 (1.43%) | 232 (1.22%) | −1.845 n.s. | −0.734 n.s. | −1.375 n.s. | −1.601 n.s. |
| 18 | Lobby | 775 (1.26%) | 512 (1.48%) | 198 (1.48%) | 269 (1.42%) | 2.813 ** | 1.989 n.s | −0.602 n.s. | −0.465 n.s. |
| 19 | Restaurant | 764 (1.25%) | 423 (1.22%) | 187 (1.40%) | 267 (1.41%) | −0.293 n.s. | 1.411 n.s. | 1.785 n.s. | 0.068 n.s. |
| 20 | Decor | 921 (1.50%) | 538 (1.56%) | 176 (1.31%) | 302 (1.59%) | 0.667 n.s. | −1.632 n.s. | 0.297 n.s. | 2.024 n.s |
| Total | 61,309 (100.00%) | 34,550 (100.00%) | 13,385 (100.00%) | 18,988 (100.00%) | |||||
R1: Reference dataset 1 (January 21, 2019–April 13, 2019).
R2: Reference dataset 2 (April 14, 2019–June 2, 2019).
Within: Duration of COVID-19 (January 21, 2020–April 13, 2020).
Recovering: Duration of recovering from COVID-19 (April 14, 2020–June 2, 2020).
Note: “**” denotes significant at the 99% confidence level, and “n.s.” denotes insignificant.