| N | Attributes | Attribute performance (Mean, lower limit and upper limit at 99% confidence level) |
Performance difference |
||||||
|---|---|---|---|---|---|---|---|---|---|
| R 1 (2019: 01/21–04/13) |
R 2 (2019: 04/14–06/02) |
Within (2020: 01/21–04/13) |
Recovering (2020: 04/14–06/02) |
R2 VS R1 |
Within VS R1 |
Recovering VS R2 |
Recovering VS Within |
||
| 1 | Service | 0.718 [0.704,0.732] | 0.702 [0.683,0.720] | 0.755 [0.729,0.782] | 0.734 [0.711,0.758] | n.s. | n.s. | n.s. | n.s. |
| 2 | Room | 0.608 [0.594,0.621] | 0.611 [0.593,0.629] | 0.587 [0.557,0.617] | 0.555 [0.529,0.581] | n.s. | n.s. | n.s. | n.s. |
| 3 | Breakfast | 0.682 [0.666,0.697] | 0.667 [0.647,0.688] | 0.673 [0.637,0.708] | 0.581 [0.551,0.612] | n.s. | n.s. | ** | ** |
| 4 | Location | 0.755 [0.738,0.772] | 0.733 [0.710,0.756] | 0.738 [0.699,0.777] | 0.760 [0.723,0.797] | n.s. | n.s. | n.s. | n.s. |
| 5 | Environment | 0.889 [0.869,0.909] | 0.895 [0.869,0.921] | 0.917 [0.877,0.958] | 0.871 [0.834,0.908] | n.s. | n.s. | n.s. | n.s. |
| 6 | Facility | 0.623 [0.600,0.646] | 0.636 [0.604,0.667] | 0.538 [0.489,0.587] | 0.545 [0.502,0.588] | n.s. | ** | ** | n.s. |
| 7 | Front-desk | 0.535 [0.510,0.559] | 0.475 [0.444,0.506] | 0.580 [0.536,0.625] | 0.603 [0.567,0.639] | n.s. | n.s. | ** | n.s. |
| 8 | Staff | 0.545 [0.523,0.566] | 0.515 [0.486,0.544] | 0.591 [0.548,0.633] | 0.529 [0.493,0.565] | n.s. | n.s. | n.s. | n.s. |
| 9 | Value | 0.769 [0.739,0.799] | 0.760 [0.719,0.802] | 0.799 [0.735,0.862] | 0.769 [0.713,0.825] | n.s. | n.s. | n.s. | n.s. |
| 10 | Transport | 0.661 [0.629,0.692] | 0.610 [0.568,0.652] | 0.610 [0.543,0.678] | 0.729 [0.658,0.800] | n.s. | n.s. | ** | n.s. |
| 11 | Cleanliness | 0.716 [0.680,0.752] | 0.753 [0.706,0.800] | 0.828 [0.761,0.895] | 0.773 [0.713,0.832] | n.s. | n.s. | ** | n.s. |
| 12 | Bed | 0.729 [0.695,0.763] | 0.763 [0.718,0.809] | 0.783 [0.696,0.870] | 0.675 [0.587,0.763] | n.s. | n.s. | n.s. | n.s. |
| 13 | Surroundings | 0.614 [0.580,0.649] | 0.561 [0.517,0.606] | 0.713 [0.618,0.807] | 0.693 [0.611,0.774] | n.s. | n.s. | ** | n.s. |
| 14 | Experience | 0.620 [0.586,0.655] | 0.621 [0.574,0.668] | 0.665 [0.601,0.729] | 0.534 [0.480,0.589] | n.s. | n.s. | n.s. | ** |
| 15 | Price | 0.516 [0.481,0.551] | 0.515 [0.465,0.565] | 0.486 [0.406,0.567] | 0.503 [0.426,0.581] | n.s. | n.s. | n.s. | n.s. |
| 16 | Airport | 0.502 [0.461,0.543] | 0.507 [0.454,0.560] | 0.549 [0.463,0.635] | 0.533 [0.432,0.635] | n.s. | n.s. | n.s. | n.s. |
| 17 | Parking | 0.507 [0.464,0.550] | 0.556 [0.496,0.617] | 0.534 [0.441,0.627] | 0.457 [0.368,0.546] | n.s. | n.s. | n.s. | n.s. |
| 18 | Lobby | 0.493 [0.446,0.540] | 0.502 [0.444,0.560] | 0.500 [0.408,0.592] | 0.572 [0.489,0.656] | n.s. | n.s. | n.s. | n.s. |
| 19 | Restaurant | 0.510 [0.463,0.558] | 0.499 [0.435,0.563] | 0.481 [0.387,0.576] | 0.536 [0.452,0.619] | n.s. | n.s. | n.s. | n.s. |
| 20 | Decor | 0.556 [0.513,0.599] | 0.574 [0.518,0.631] | 0.648 [0.550,0.745] | 0.434 [0.355,0.512] | n.s. | n.s. | ** | ** |
R1: performance of an attribute in Reference dataset 1 (January 21, 2019–April 13, 2019).
R2: performance of an attribute in Reference dataset 2 (April 14, 2019–June 2, 2019).
Within: performance of an attribute during COVID-19 (January 21, 2020–April 13, 2020).
Recovering: performance of an attribute in the period of recovering from COVID-19 (April 14, 2020–June 2, 2020).
Note: “**” denotes significant at the 99% confidence level, and “n.s.” denotes insignificant.