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. Author manuscript; available in PMC: 2021 Nov 22.
Published in final edited form as: Jt Comm J Qual Patient Saf. 2019 Dec 16;46(2):87–98. doi: 10.1016/j.jcjq.2019.11.003

Table 3. Technical Expert Panel Summary Findings.

Panelists were asked to rate the final list of attributes from “very important” to “not at all important” in influencing health system implementation and performance. The table below provides a binary presentation of the panelist’s groupings of attributes.

Very Important Characteristics Less Important Characteristics

Organizational/Structural Characteristics
  Patient characteristics
  Risk bearing contracts – assuming full risk
  Risk bearing contracts – upside/downside risk only
Organizational/Structural Characteristics
  Size
  Profit status
  Ownership
  Structural organizational integration
  Teaching status
  Layout and physical facilities
Business Execution
  Financial position
  Ability to manage cost
Business Execution
  Market position
  Business competencies
Market Context Market Context
  Geographic location
  Healthcare environment
  Community characteristics
Culture
  Teamwork
  Patient-centered culture
  Accountability
Culture
  Innovation
  Safety/reliability
Leadership
  Leadership behaviors
  Leader engagement in quality and performance efforts
  Leadership incentives
Leadership
  Board engagement in quality and performance efforts
  Strategic planning in quality and performance efforts
  Board composition
  Mission
  Leadership intent (priorities)
  Interorganizational leadership competencies
Care Delivery Characteristics
  Availability of resources for care delivery and improvement
  Effective use of provider teams
  Use of population management strategies
  Care comprehensiveness and care coordination
Care Delivery Characteristics
  Use of clinical decision support including utilization management
  Shared decision making/support
  Use of clinical champions
  Prompt and easy access to care
  Emerging care models
Quality Improvement Activities and Infrastructure
  Use of physician performance monitoring and feedback
  Staff and provider involvement in QI
  Leadership for QI
  Resources for QI
  Trained staff and training for staff
Quality Improvement Activities and Infrastructure
  Publicly reporting performance
  Scope of hospital QI activities
  QI communication efforts
Health Information Technology
  Electronic health records (EHR) and functions
  Use of data and predictive analytics to drive changes
  IT leadership and clinical informatics
Health Information Technology
IT infrastructure
IT leadership (systems and governance)
Human Resources
  Staff engagement
  Staff quality
Human Resources
  Staff support
  Staff morale
  HR bundle