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. 2021 Nov 17;15:2523–2538. doi: 10.2147/PPA.S333586

Table 4.

Constructs Reliability and Validity: Cronbach’s Alpha, Average Variance Extracted (AVE) and Composite Reliability (CR)

Factor Cronbach’s Alpha AVE CR
Trust 0.869 0.911 0.720
Function 0.824 0.892 0.675
Emotion 0.872 0.873 0.836
Social influence 0.847 0.850 0.655
Customer perceived value 0.906 0.946 0.777
Customer satisfaction 0.914 0.916 0.687
Revisit intention 0.906 0.910 0.772
Word of Mouth 0.957 0.955 0.780