Table 4.
Constructs Reliability and Validity: Cronbach’s Alpha, Average Variance Extracted (AVE) and Composite Reliability (CR)
| Factor | Cronbach’s Alpha | AVE | CR |
|---|---|---|---|
| Trust | 0.869 | 0.911 | 0.720 |
| Function | 0.824 | 0.892 | 0.675 |
| Emotion | 0.872 | 0.873 | 0.836 |
| Social influence | 0.847 | 0.850 | 0.655 |
| Customer perceived value | 0.906 | 0.946 | 0.777 |
| Customer satisfaction | 0.914 | 0.916 | 0.687 |
| Revisit intention | 0.906 | 0.910 | 0.772 |
| Word of Mouth | 0.957 | 0.955 | 0.780 |