Table 2.

Site-Specific Telehealth Practices Before and After COVID-19 Pandemic Onset

	Colorado	Medstar	Nationwide	NYU FHC	NYU CSC	Seattle	SickKids	Zucker Hillside	ZSFGH
Provide Telehealth Services
Before	X	X	X	X	X	X	X
After	X	X	X	X	X	X	X	X	X
Require providers to be on-site to provide videoconferencing services
Before	X		X	X		X	X	n/a	n/a
After
Allow providers to provide videoconferencing services from home
Before		X			X	X		n/a	n/a
After	X	X	X	X	X	X	X	X	X
Require patients to be in a designated clinical location to receive videoconferencing services
Before			X	X				n/a	n/a
After
Allow patients to participate in videoconferencing services from home
Before		X			X		X	n/a	n/a
After	X	X	X	X	X	X	X	X	X
Provider training requirements
Before	X	X		X	X	X		n/a	n/a
After	X	X	X	X	X	X			X
Provider credentialing requirements
Before				X	X	X	X	n/a	n/a
After				X	X	X
Formalized safety protocols
Before	X			X	X			n/a	n/a
After	X		X	X	X	X	X	X	X
Allow billing
Before	X		X	X	X	X	X	n/a	n/a
After	X	X	X	X	X	X	X	X	X
Documentation requirements
Before	X	X		X	X	X		n/a	n/a
After	X	X	X	X	X	X	X	X	X
Train support staff to facilitate service delivery
Before				X	X	X		n/a	n/a
After	X	X	X	X	X	X		X	X
Train patients to use technology
Before		X		X	X			n/a	n/a
After	X	X	X	X	X				X

Note: X = Yes; Bellevue = Bellevue Hospital; Colorado = Children’s Hospital Colorado; Medstar = Medstar Georgetown University Hospital; Nationwide = Nationwide Children’s Hospital; NYU CSC = NYU Langone Health Child Study Center; NYU FHC = NYU Langone Brooklyn Family Health Centers; Seattle = Seattle Children’s Hospital; Zucker Hillside = Zucker Hillside Hospital; ZSFGH = Zuckerberg San Francisco General Hospital.