Table 3.

KT strategies for family and informal caregivers

Theme: Connecting to information via people and venues
Subtheme	Suggested KT strategies
Family and informal caregivers are common sources of health information	Educational outreach and materials
	• Develop and distribute KT resources to be provided by primary care (before the patient or family leave the office) to address informational needs especially during wait times or between appointments
	Interactive small group sessions
	• Develop training program(s) for patients and their informal caregivers (family members, friends and neighbours of patients) on how to access and use health information on ICT like the Portal • Support a seminar series or other speaking opportunities for users (older persons, caregivers) to share their experiences with others
	Media campaign
	• Purchase ads on websites and social media platforms that patients and their caregivers are likely to visit
	Champions/opinion leaders
	• Engage patients and ICT users (older persons, caregivers) in sharing knowledge about the ICT with their peers