LSS	Lean Six Sigma
NVA	Non-value added
MDT	Multidisciplinary team
OR	Operating room
DMAIC	Define/measure/analyse/improve/control
MDS	Minimum data set
SIPOC	Suppliers, inputs, processes, outputs, customers
RACI	Responsible, accountable, consulted, and informed
CTQ	Critical to quality
VOC	Voice of the customer
FMEA	Failure mode and effect analysis
TIMWOODS	Transportation, inventory, movement, waiting, overprocessing, overproduction, defects, and skills
EMT	Executive management team
OPD	Outpatient Department
EPR	Electronic patient record
SMART	Specific, measurable, achievable, realistic/relevant, and timed
RPN	Risk prioritisation numbers