Table 2.
Navigator actions to assist patients with barriers (n = 73 total actions).
| Referrals/direct contact (n = 25) | Call patient (n = 2) |
| Make referral for social services (n = 2) | |
| Make referral for health care services (n = 1) | |
| Directly contact social service agencies (n = 3) | |
| Directly contact family (n = 9) | |
| Directly contact other support system (n = 4) | |
| Directly contact other healthcare providers (n = 4) | |
| Arrangements (n = 11) | Arrange for transportation (n = 3) |
| Arrange for financial assistance (n = 5) | |
| Arrange for medication assistance (n = 2) | |
| Arrange for equipment and supplies (n = 1) | |
| Proactive navigation (i.e., not related to a barrier) (n = 8) | Appointment/info verification/info gathering (n = 7) |
| Educating staff of patient’s special needs (n = 1) | |
| Records/recordkeeping (n = 8) | Helping patient complete paperwork (n = 5) |
| Request records/imaging-organize health info (n = 2) | |
| Provide documents to healthcare providers (n = 1) | |
| Education (n = 6) | Educate verbally (n = 3) |
| Distribute print and/or audio-visual materials (n = 3) | |
| Support (n = 6) | Provide emotional support, active listening (n = 6) |
| Accompaniment (n = 4) | Accompany to healthcare services (n = 2) |
| Accompany to other services (n = 2) | |
| Scheduling appointments (n = 3) | Schedule/reschedule appointment (n = 1) |
| Call to remind patient of appointment (n = 2) | |
| Other (n = 2) | Other (n = 2) |