Category: Difficulties in communicating with users (diverse languages and cultures, excessive caseload and lack of knowledge of contraception) “All this is in the patient information leaflet… but for some reason people read patient information leaflets and don’t really understand them… because after an oversight it clearly states there to use a barrier method… but they don’t”, (Family doctor, > 50 years of age) “Because now in surgery we have a language barrier… however much you want to give information, there are people who won’t receive it all…”, (Gynaecologist, 20–30 years of age) “…you have excessive caseloads and, also, you don’t have specific training… So a visit will take a long time because you are misinformed, therefore, do not know how to inform… the woman has doubts and probably leaves dissatisfied… another problem is the lack of knowledge because there are still practitioners who decide to suspend the contraceptive method to take breaks…”, (Midwife, 20–30 years old) “…I always speak from experience from where I work… if you receive a Moroccan or a Chinese woman and she doesn’t understand me… how do I do it? How can I explain how a natural method works?”, (Midwife, > 50 years of age) “…I deal a lot with young Moroccans and the information they have about contraception is zero, they know nothing whatsoever, the condom at most…”, (Social educator, 31–40 years of age)