Table 1.

Eight sub-themes each accompanied by a representative quote. Quotes were selected to represent the variety of issues discussed under that subtheme. Participant subgroup denoted in parentheses.

a. Perceptions of the role of community pharmacists in HIV care
Pharmacists have a limited role in HIV care as drug experts	“We [social workers] are kind of like the thread that weaves through the patient’s life and their medication and their primary care and their specialty care. And then the pharmacist has kind of like this more narrow picture and also can’t do anything about it, and that’s where I think social work comes in for us now.” [SW 1]
Pharmacists act as patient advocates	“So I would see an injustice that I felt like people weren’t getting proper care, or they weren’t, you know, getting help from their insurance or whatever, so then I would go. So I became a little bit of a social worker myself.” [CP 1]
b. Perceptions of Pharmacists’ Knowledge about HIV resources
“Well, I don’t know in general…how much of current research that pharmacists are equipped with…Like, again, went to a chain pharmacy, I don’t know if I would just have that automatic confidence.” [PLWH 2] “They (pharmacists) have no idea about ADAP (AIDS Drug Assistance Program). They have no idea about any kind of prescription assistance.” [SW 2]
c. Perception of pharmacy operation and services
Pharmacists provide patient-care services that are impersonal	“I had to do the mail order thing for a while because of my insurance. I hated it.” [PLWH 5]
Pharmacists provide insufficient medication adherence support	“I think most of my experience with community pharmacists has been that type of like coordination and not so much the adherence support and stuff.” [SW 3]
Pharmacists have limited time and resources	“You know what I mean? Like can they (Pharmacists) facilitate care? Do they have like here it just seems like our pharmacies are so like backed up and understaffed.” [SW1]
Patients don’t build trust with pharmacists due to changes in pharmacy staff	“And if you don’t trust the pharmacist, you’re just going to be like, yeah, I’m taking my med every day. I don’t really want to talk to you.” [SW 5]
d. Negative experiences within the community pharmacy space
Pharmacist attitude and behavior towards people living with HIV	“Probably when I got to know the pharmacist, it would be okay, but I would, perhaps, how to say this, be not 100% confidence about their attitude about people with HIV.” [PLWH 1]
Breach of privacy in pharmacies	“We’ve had people transfer their meds into this pharmacy because they live in very small rural communities, and even though HIPAA is a thing, sometimes in small communities things can still get out.” [CP 4]