Table 3.
Results from the focus groups regarding answers adolescents would expect.
| Theme | Subtheme | Quote |
|---|---|---|
| Answers | Accurate answers | “But if it doesn't give you the answers you need, I'm not going to use the chatbot…” (FG 1, grade 7, general academic track) |
| Realistic answers | “For example, that there are logical answers, like the answer you should drink one hundred liters of water per day, you know that is not right, answers that really help you are better.” (FG 1, grade 7, general academic track) | |
| Formulated in a positive manner | “Certainly not oblige, but give more advice, because otherwise it's like a parent and that's exactly the reason they wouldn't tell their parents.” (FG 3, grade 9, general academic track) | |
| Negative opinion about referring to other resources | “But, I don't think he should refer you like that, otherwise you'd look it up yourself.” (FG 1, grade 7, general academic track) | |
| Positive opinion about referring to other resources | “They [health care providers] are more alive or something than that robot, they have feelings.” (FG 4, grade 9, vocational track) | |
| Negative opinion about referring to parents | “I ask the chatbot something but he just refers you directly, then yes, if you don't want to say it to your parents, then you sit there, because then I wouldn't say it to my parents and I wouldn't send anything to the chatbot anymore, because then he just hasn't helped you.” (FG 1, grade 7, general academic track) | |
| Positive opinion about referring to parents | “But I do think when you say to that robot 'I'm suicidal' that he must say you should go to your parents or something.” (FG 1, grade 7, general academic track) | |
| Negative opinion about referring to website | “If I would get that, I wouldn't go to those sites and I wouldn't send him again either, so I would just find that my problem hasn't been solved yet. I certainly wouldn't go to those sites.” (FG 1, grade 7, general academic track) | |
| Positive opinion about referring to website | “I wouldn't mind, you will know that the advice is not just from the chatbot, but then you can also see from other websites that it's also a good advice… then you have two sources you can compare and if that matches then that gives a feeling of 'this is right'.” (FG 2, grade 9, general academic track) | |
| Referring to website link should be clear | “If the link is there and all you have to do is press the link, I think I would. But not when you go to a website and you first have to search… You should really immediately find what you need: 'Tips about sleeping'. And that you don't have to search for that.” (FG 2, grade 9, general academic track) |