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. 2021 Nov 11;9:724779. doi: 10.3389/fpubh.2021.724779

Table 6.

Results from the process evaluation interviews on the main themes “theory of change” and “context.”

Theme Subtheme Quote
Theory of change No support Interviewer: “Did the chatbot help you with anything?”
Adolescent: “No, it didn't.” (Boy 1, grade 9, vocational track)
Social support Um, that he can encourage you more to do something” (Girl 2, grade 9, general academic track)
Instrumental support So I asked uhm, yes how did I ask it, ‘can you help me move more' and then he answered with a site and a text with more information… yes you can find all kinds of things because of the chatbot.” (Boy 2, grade 9, general academic track)
Emotional support Um (…) the chatbot helped me the most because I was in a whole emo-dip last week and I had asked 'what should I do with that?' Then he answered 'maybe you should watch some happy videos' and I thought okay, maybe I should do that sometime. I tried that and it helped sort of, a little bit.” (Girl 1, grade 9, vocational track)
Support with the app If there are uncertainties about, for example, the secret agents [i.e., part of the app], you might really ask the chatbot 'what is the intention?' So maybe that's very useful.” (Girl 4, grade 9, vocational track)
Context After school I used the chatbot after school, at 4-5pm.”
(Boy 5, grade 8, general academic track)