TABLE 2.

Test for discriminant validity.

Variables	1	2	3	4	5
1. Emotional intelligence	0.792
2. Surface behavior	0.637	0.806
3. Deep behavior	0.665	0.582	0.817
4. Service recovery satisfaction	0.318	0.294	0.615	0.759
5. Customer loyalty	0.299	0.214	0.581	0.697	0.856

The value on the diagonal is the square root of AVE; the other data are the correlation coefficients of the corresponding variables.