TABLE 3.

Hypothesis and testing.

Hypothesis	Structural path	Standard coefficients	t-value	Results
H1	Emotional intelligence → Surface behavior	0.612**	4.329	Supported
H2	Emotional intelligence → Deep behavior	0.693***	6.508	Supported
H3	Emotional intelligence → Service recovery satisfaction	0.375*	1.989	Supported
H4	Surface behavior → Service recovery satisfaction	0.209	1.034	Not Supported
H5	Deep behavior → Service recovery satisfaction	0.783***	7.373	Supported
H6	Service recovery satisfaction → Customer loyalty	0.835***	9.163	Supported

*p < 0.05, **p < 0.01, ***p < 0.001.