Table 1.
Baseline Characteristics of Onsite and Remote Agents Working in the Medical Call Center.
| Variables | All agents (N = 124) | Onsite agents (N = 77) | Remote agents (N = 47) | P-value |
|---|---|---|---|---|
| Mean age (in years) | 43.2 | 43.4 | 42.8 | .691 |
| Male gender (%) | 70 | 77 | 60 | .044 |
| Married (%) | 87 | 87 | 87 | .971 |
| Mean years of experience in medicine | 17 | 17 | 16 | .393 |
| Mean years of experience in telemedicine (in years) | 1.4 | 1.9 | 0.6 | .0001 |
| Usual working shift(s) (%) | Morning shift: 15 | Morning shift: 13 | Morning shift: 20 | >.05 |
| Evening shift: 53 | Evening shift: 55 | Evening shift: 59 | ||
| Night shift: 10 | Night shift: 11 | Night shift: 0 | ||
| Morning–evening shifts: 7 | Morning–evening shifts: 8 | Morning–evening shifts: 0 | ||
| Evening–night shifts: 13 | Evening–night shifts: 9 | Evening–night shifts: 22 | ||
| All shifts: 2 | All shifts: 4 | All shifts: 0 | ||
| Medical specialty (%) | General medicine: 25 | General medicine: 17 | General medicine: 38 | <.05 |
| Family medicine: 54 | Family medicine: 60 | Family medicine: 47 | ||
| Internal medicine: 14 | Internal medicine: 19 | Internal medicine: 7 | ||
| Other: 8 | Other: 4 | Other: 9 | ||
| Type of work in medical call center (%) | Full-time: 47 | Full-time:65 | Full-time: 17 | <.05 |
| Part-time: 53 | Part-time:35 | Part-time: 83 |