Table 2.
Baseline Characteristics of Full-Time and Part-Time Agents Working in the Medical Call Center.
| Variables | Full-Time Agents (N = 58) | Part-Time Agents (N = 66) | P-value |
|---|---|---|---|
| Mean age (in years) | 41.3 | 44.7 | .022 |
| Male gender (%) | 76 | 65 | .193 |
| Married (%) | 83 | 86 | .578 |
| Mean years of experience in medicine | 16 | 18 | .074 |
| Mean years of experience in telemedicine | 1.9 | 1.0 | .0001 |
| Usual working shift(s) (%) | Morning shift: 22 | Morning shift: 8 | <.05 |
| Evening shift: 47 | Evening shift: 58 | ||
| Night shift: 3 | Night shift: 15 | ||
| Morning–evening shifts: 14 | Morning–evening shifts: 0 | ||
| Evening–night shifts: 5 | Evening–night shifts: 20 | ||
| All shifts: 5 | All shifts: 0 | ||
| Medical specialty (%) | General medicine: 9 | General medicine: 36 | <.05 |
| Family medicine: 59 | Family medicine: 44 | ||
| Internal medicine: 21 | Internal medicine: 6 | ||
| Other: 2 | Other: 11 | ||
| Type of work in medical call center (%) | Onsite: 86 | Onsite: 41 | .0001 |
| Remote: 14 | Remote: 59 |