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Satisfaction of All Agents, Onsite Agents and Remote Agents Working in the Medical Call Center About Different Aspects.
| Agents’ Satisfaction variable | All Agents (N = 124) | Onsite Agents (N = 77) | Remote Agents (N = 47) | P-value |
|---|---|---|---|---|
| Satisfaction about job nature (%) | 64 | 71 | 53 | .0001 |
| Satisfaction about supervisor support (%) | 60 | 63 | 55 | .009 |
| Satisfaction about job autonomy (%) | 49 | 47 | 53 | .128 |
| Satisfaction about productivity and performance (%) | 62 | 67 | 56 | .004 |
| General satisfaction (%) | 61 | 65 | 54 | .0001 |
