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Clinicians
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| Language-based disparities |
“I do think it makes...I think it is more difficult with the interpreter for those that don't speak English, no matter what the language is. We still have interpreter services, but I feel like a lot more is a loss for those patients, versus in-person, where they see me speaking more clearly, my body language.” (Clinician 16) |
| Hearing loss disparities |
“I had a woman who was really hard of hearing and I had the hardest time because her husband usually listens for her [and was unavailable]. [For] some patients, they like having a second set of ears there.” (Clinician 3). |
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Patients
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| Socioeconomic disparities |
“I don't have the technology and stuff to have any of that type of stuff. So it's only over the phone. Let me say this, I'm talking to you over the phone. I would much rather be coming in.” (Patient 7) |
| Racial/ethnic disparities |
“You can feel better talking to your doctor… face to face than if you're just talking over the telephone. That's the way I was brought up thinking when you went to the doctor and you saw that person face to face. Now it might be old stuff, but that's just the way I see it nowadays.” (Patient 11) “And that's the only thing I have against the telephone doctor. I think the man should see you. Sometimes you can look at a person's face and tell something is wrong.” (Patient 33)
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