Main question	Summary of topics covered by probing questions
Respondent information	Gender; age; time in service; education level; role; ethnicity; sector and type of facility; location of facility
Can you tell me about your role?	Daily tasks; department; responsibilities
Have you been in contact with patients who had suspected and/or confirmed COVID‐19?	In what capacity staff had been in contact with COVID‐19 patients; how they found working with them; emotional and psychological effects; the effects of PPE on delivering care
How has the COVID‐19 outbreak affected health services in your department?	Effect on staff daily tasks and ability to deliver care; cancellation of elective surgeries; isolation of suspected and confirmed cases; impact on the supply of drugs and equipment; redeployment of staff
What were the preparedness strategies implemented locally?	Whether they felt these strategies were enough; what was successful; what should have been prepared differently; training; guidance
Do you currently have any concerns or fears?	In relation to the national effort; in relation to their own work (response efforts, PPE, services)
Over the past months, have you experienced any problems with aspects of your daily life?	Sleeping; eating; concentration; additional worries or anxiety
Have you been provided with mental health support?	Are they aware of support available; have they had the opportunity to speak about their mental health; worrying experiences; interactions between colleagues
Have you been involved in caring for patients who are dying or expected to die soon?	Tasks and responsibilities related to advanced care planning, symptom management, comfort, end‐of‐life decision‐making, communicating with families; difficulties and challenges; emotional impact on staff; training and support available; communicating with family members; differences to normal palliative care; how much choice patients had; rules and policies
What do you feel is most important to offer COVID‐19 patients at end of life and their families?	What was working well; what can be improved; what support needed to be offered to staff delivering palliative care; bereavement support to families
How have health services been strengthened, or how could they be strengthened during the outbreak?	Support to staff from health system and partners; capacity for rapid response; policies and emergency protocols; maintaining normal services; general practice health promotion and community engagement; linkage to support organisations
Is there anything you feel should be changed to make health services more effective in future emergencies?	Support to staff from other sources; coordination and official guidance of COVID−19 response; early detection and reporting; volunteers; disease outbreak control activities; testing public and staff
Specific questions related to other sub‐analyses	Experiences in relation to gender, race, ethnicity; home life; caring responsibilities, pregnancy