Table 3.

Scores for the 25 Individual Items of the PCC Questionnaire.

Domains	No	Item	Mean	SD	CV, %
SDM	SDM1	HCW provides alternative choices	8.61	1.74	20.25
	SDM2	HCW listens to the patient	8.77	1.63	18.61
	SDM3	HCW adheres to the patient’s preferences	8.84	1.56	17.69
	SDM4	The patient and HCW discuss the disease together	8.80	1.65	18.79
	SDM5	HCW understands the patient’s needs	8.75	1.69	19.28
DPC	DPC1	HCW fully communicates information regarding the illness	8.80	1.60	18.15
	DPC2	HCW provides an understandable explanation of the illness	8.88	1.54	17.35
	DPC3	HCW effectively responds to the patient’s needs	8.92	1.54	17.26
PE	PE1	Attitude of the medical professionals	9.07	1.42	15.63
	PE2	Patients’ confidence in the medical technology	9.01	1.37	15.18
	PE3	HCWs emotionally comfort the patient	8.79	1.61	18.30
HE	HE1	Comfortable environment	8.57	1.65	19.26
	HE2	Good logistics support	7.97	2.15	27.03
	HE3	Convenient self-service	8.96	1.43	16.00
DM	DM1	Positive health education	8.30	1.87	22.57
	DM2	Efficient health education	8.49	1.74	20.49
	DM3	Disease management after discharge	8.72	1.64	18.86
MI	MI1	Reasonable medical reimbursement	7.93	2.25	28.40
	MI2	Reasonable self-pay level	8.08	2.10	25.99
	MI3	Fair reimbursement policy	7.95	2.26	28.45
	MI4	Reimbursement of expensive but necessary drugs	7.74	2.47	31.90
MQ	MQ1	Stable supply of drugs	8.96	1.58	17.64
	MQ2	Evidence-based medical examination	8.52	1.81	21.19
	MQ3	Good medical results	8.54	1.61	18.88
	MQ4	Highly efficient medical process	8.42	1.91	22.62

PCC: Patient-centered care; SD: Standard deviation; CV: coefficient of variation; SDM: Shared decision-making; DPC: Doctor–patient communication; PE: Patient experience; HE: Hospital environment; DM: Disease management; MI: Medical insurance; MQ: Medical quality; HCW: Healthcare worker