Table 4.
Participant observation data sources.
| Cases | Observations | Observation Code | Observation Minutes | Observation N |
|---|---|---|---|---|
| Case 1: Hospital X | Three doctors used the voice-based AI EMR system | 1OB01 | 60 | 1 |
| One doctor used AI-assisted medical imaging system | 1OB02 | 20 | 1 | |
| One doctor used AI-assisted diagnosis system | 1OB03 | 20 | 1 | |
| Different patients or visitors interacted with the receptionist robot | 1OB04 | 60 | 1 | |
| Two hospital service staff (such as the gateman) helped the patients on the use of receptionist robot | 1OB05 | 30 | 1 | |
| Two iFlytek employees updated the receptionist robot | 1OB06 | 20 | 1 | |
| Demonstration of AI-assisted diagnosis system that provided to visiting government officers and doctors from other Chinese hospitals, given by both doctors from Hospital X of Anhui and on-site staff from iFlytek. | 1OB07 | 90 | 1 | |
| Demonstration of all four AI systems provided by iFlytek’s vice CEO and expert guider at the exhibition hall in the iFlytek’s building. | OB01 * | 80 * | 1 * | |
| Total minutes of Case 1 | 8 | |||
| Case 2: Hospital Y | Different patients or visitors interacted with the receptionist robot | 2OB01 | 60 | 1 |
| Demonstration of all four AI systems provided by iFlytek’s vice CEO and expert guider at the exhibition hall in the iFlytek’s building. | OB01 * | 80 * | 1 * | |
| Total minutes of Case 2 | 2 | |||
| Case 3: Hospital Z | One doctor used the voice-based AI EMR system | 3OB01 | 30 | 1 |
| Demonstration of all four AI systems provided by iFlytek’s vice CEO and expert guider at the exhibition hall in the iFlytek’s building. | 3OB02 * | 80 * | 1 * | |
| Total minutes of Case 3 | 110 | 2 | ||
| Total minutes of all three cases | 470 | 10 | ||
Note: We used “*” to mark the shared observation minutes, shared observation numbers, and shared observation numbers by these three cases.