TABLE 3.

Services stopped during the COVID-19 pandemic.

Services stopped (n = 83)	Participant quotes	Frequency†	Percentage
Dental, physiotherapy, dietician, X-rays	‘Other essential services are cancelled like dental, physio, dietician, X-ray, this creates great difficulty in treating patient correctly.’ (M, 30, R)	10	11.7
Minor surgery/procedures	‘Minor OP theatre closed.’ (F, 51, U)	4	4.7
No weight checks	‘No routine weight checking of babies are done.’ (F, 35, R)	4	4.7
No family planning and infant immunisations	‘Most clinics do not offer well baby immunisations and family planning.’ (F, 29, no district – private clinic)	4	4.7
Eye clinic	‘Employees who have been referred have come back with notes stating the eye clinic is closed due to COVID-19.’ (F, 41, U)	3	3.5
Outpatients department services suspended	‘OPD appointments deferred.’ (F, 50, U)	3	3.5
Occupational therapy	‘Services suspended including OT.’ (F, 34, R)	2	2.3
No aerosol procedures	‘Aerosol procedures are being avoided e.g. Spirometry tests.’ (F, 39, U)	2	2.3
Pap smears not done	‘Pap smears are not done and this is particularly concerning as early detection of cancer will be missed.’ (F, 36, R)	2	2.3
HIV services	‘HIV testing services have been minimised, including index contact tracing.’ (F, 31, U)	1	1.1
Social services	‘As HBC nurse, it is frustrating because we end up with more cases. Social services just say they are on lockdown.’ (F, 46, U)	1	1.1
Not all bloods were routinely done	‘No bloods are done routinely on the chronic patients. Only INR patients’ bloods are drawn.’ (F, 35, R)	1	1.1

OP, operating theatre; OPD, out patient department; OT, occupational therapy; HBC, home-based care; HIV, human immunodeficiency virus; COVID-19, coronavirus disease 2019; INR, international normalised ratio; F, female; M, male; R, rural; U, urban.

^†, Frequencies and percentages were calculated out of the number of participants who responded and represents the frequency of the themes in the participant narratives.