TABLE 4.

Concerns related to services reorganisation.

Themes (n = 83)	Example quote	Frequency†	Percentage
Chronic condition defaults	‘Afraid that there will a high rate of ARV defaulters, MDRs and high rate of patients with sensitive TB after all this.’ (F, 47, U)	11	13.2
Infrastructure problems	‘Infrastructure and outlay of building not suitable.’ (F, 40, U)	8	9.6
Screening and triaging difficulties	‘Personnel needs to be there to triage, while the rest needs to see the other patients. Which means if the triaging and testing of COVID testing are done there sometimes is a long waiting time for the rest of the patients.’ (F, 29, R)	6	7.2
Staff burnout	‘Burn out for staff as we are divided now. High risk of staff going off sick.’ (F, 34, U)	3	3.6
Continuation with regular services	‘Stable chronic patients that are still coming to clinic, club patients still attending as usual with their active services not cancelled.’ (F, 36, U)	3	3.6
Lack of leadership	‘Lack of leadership.’ (M, 47, U)	2	2.4
Staff shortages	‘Too little staff. I need to do COVID screening and testing and see to patients coming for normal acute and chronic conditions.’ (F, 39, U)	2	2.4
Non-holistic care provision	‘Care feels rushed and not holistic, because all focus is on COVID-19.’ (F, 34, R)	1	1.2
Insufficient COVID-19 precautions	‘Despite not having any positive COVID patients yet in the district I personally feel that stronger precautions should be implemented.’ (F, 30, R)	1	1.2
Lack of staff screening	‘We only completed the vulnerable forms and bring medical report to show that I have chronic condition, but no scoring done.’ (F, 46, U)	1	1.2

TB, tuberculosis; ARV, antiretroviral drug(s); MDR, multi drug resistant (tuberculosis); F, female; M, male; U, urban; R, rural.

^†, Frequencies and percentages were calculated out of the number of participants who responded and represents the frequency of the themes in the participant narratives.